Data Privacy Policy

Last updated: 15 January 2026

1. Introduction

CyberTrionex AS ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cybertrionex.world or use our services. The data we collect helps us provide better customer retention analytics services and improve your experience with our platform.

2. Data Controller Information

The data controller for the purposes of the General Data Protection Regulation (GDPR) is:

• Company: CyberTrionex AS
• Registration Number: 852741369
• VAT Number: NO853697412MVA
• Address: Grensen 112, 5032 Bergen, Norway
• Email: privacy@cybertrionex.world
• Phone: +47 55 44 59 44

3. Data Collection

We collect information about you in several ways when you use our website and services. The data we collect includes:

3.1 Information You Provide Directly

• Contact information (name, email address, phone number)
• Company information and business details
• Communication preferences and enquiry details
• Account information and authentication data
• Payment and billing information

3.2 Information Collected Automatically

• Website usage data and browsing patterns
• Device information and technical specifications
• IP address and geographical location
• Browser type and operating system information
• Referral sources and website navigation data

4. How We Use Your Data

We use the information we collect for various purposes, including how we use your information to provide and improve our services:

• To provide, operate, and maintain our customer retention analytics services
• To process transactions and manage customer accounts
• To communicate with you about our services, updates, and support
• To improve our website functionality and user experience
• To analyse usage patterns and develop new features
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure platform security

5. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract: Processing necessary for the performance of a contract with you
• Legitimate Interest: Processing necessary for our legitimate business interests
• Consent: Where you have given explicit consent for specific processing activities
• Legal Obligation: Processing required to comply with legal requirements

6. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

7. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in operating our business
• With professional advisers such as lawyers and accountants
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition
• With your explicit consent for specific purposes

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. Our data retention practices include:

• Customer account data: Retained for the duration of the business relationship plus 7 years
• Website analytics data: Retained for up to 26 months
• Marketing communications data: Retained until you unsubscribe or withdraw consent
• Legal and compliance data: Retained as required by applicable laws

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules or certification schemes

10. Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us using the contact information provided below.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication systems
• Staff training on data protection and security
• Incident response and breach notification procedures

12. Children's Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@cybertrionex.world
• Phone: +47 55 44 59 44
• Address: CyberTrionex AS, Grensen 112, 5032 Bergen, Norway

15. Supervisory Authority

If you believe we have not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the relevant supervisory authority. In Norway, this is Datatilsynet (Norwegian Data Protection Authority).